SHIPPING POLICY:

All products are quality checked before shipping


All products are dispatched in secure tamper proof bags to insure the product reaches you safely

All orders placed between Monday to Friday are processed immediately . Orders placed on Saturday & Sunday are processed on Monday

We ship through our reliable shipping partners . Our shipping partners are only allowed to deliver sealed & packed products. They are not authorized to do open deliveries. Estimated delivery time given below  : 

Kolkata : 1-2 Business Days 

All Other Cities : 3-5 Business Days 

J&K and North East : 4-7 Business Days 

PRE-BOOKING ORDERS :Pre-Booking means that  a collection has been announced by the designer and photo shoot has been completed but physical delivery of stock is awaited in India . We have to work on this pre-booking model because there is a limited quantity of products available with the ORIGINAL designer. We need to give them our bookings as soon as possible so that our customers can get the stock. If we do not work on pre-booking model then most of the stock will be unavailable as it will be already sold out if we wait till its release. Although tentative ship dates of pre-booking stock is mentioned under every pre-book product – there are chances due to unavoidable reasons – like Geo Political issues , bad weather – that stock is delayed by a few days. In this case – we are always open for exchange or cancellation of order if order gets delayed beyond a few days from the mentioned tentative ship date. We always recommend that if you need a material for an occasion/festival like Diwali or Eid or you have a tight schedule please check with us first on our WhatsApp support +916292226786 and then order to avoid any inconvenience later.

     We thank you for your support and understanding in this regard.

RETURNS POLICY

IMPORTANT:  Once the order is delivered kindly always mandatorily make a 360-degree parcel opening video without any pause, trim or cuts ensuring the parcel opening is clearly visible. No claims of defective/wrong product without a parcel opening video will be entertained. 

COLOUR VARIATION :

No Guarantee on Colour : Please note that the www.khoobsuratdesign.com does not give any sort of color or shade guarantee on fabrics. Product colour may vary slightly due to photographic lighting or your device settings.

RETURNABLE ITEMS : Unstitched Salwar Suits or Ready To Wear from any category can be returned except from any Items from SALE OR DISCOUNTED category or an item purchased at a Discounted Price using a Promo code or offer.

Once we receive the product we will arrange for exchange (subject to stock availability ) or refund in form of Store Credit Only .

Refunds of your order will be done in form of store credit only which will be valid for three months which can be used to place a new order.

Return cost will be borne by the customer.

Please raise return request same day you receive the order – IF YOU ARE NOT HAPPY WITH YOUR PURCHASE – WE ACCEPT RETURNS AS PER POLICY GIVEN BELOW :

NON-RETURNABLE ITEMS : 

STITCHED , PRET or Custom Stitched Products are Strictly Non-Returnable irrespective of wrong size or fit. 

Stitched suits  and made to order suits cannot be Cancelled – exchanged or returned.

Items under any offer or any item in discount or from our “SALE” category or bought using a promotion code or coupon cannot be cancelled , exchanged or returned except when we sent you a wrong or a faulty item. (Misprint, Beads or tassels coming out , uneven edges of dupatta , difference in shade , lesser fabric will not be considered as faulty or defective.)

We welcome  any pre-sales question if any- can be posted to us on care@khoobsuratdesign.com.

Kindly contact us on email / whatsapp or call to Initiate the return.

Whatsapp  – +916292226786

Call – +916292226786

Email – care@khoobsuratdesign.com

PLEASE MENTION ORDER NUMBER ON TOP OF THE PACKAGE.

Once return is received and inspected – we will process refunds etc as per store policy given .